Privacy Policy

Metisine Health (“Metisine Health,” “we,” “us,” or “our”) provides wellness equipment and educational resources. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and the choices and rights you have. It applies to our website and the related services we offer. By using our site, you agree to the practices described here.

Information you provide — such as your name, email, phone number, shipping and billing details, account credentials, the contents of your messages, and the details you share when you request a consultation, complete wellness screening, sign a waiver, or place an order.

Information collected automatically — such as your IP address, browser and device type, pages viewed, and similar usage data, gathered through cookies and similar technologies to operate, secure, and improve the site.

Payment information — card and payment details are collected and processed by our payment provider. We do not store full payment card numbers on our own systems.

We use cookies that are necessary for the site to function, and (where permitted) analytics cookies that help us understand how the site is used. You can control cookies through your browser settings. Where required by law, we honor recognized opt-out preference signals such as Global Privacy Control (GPC).

We use your information to respond to your requests; schedule and provide wellness sessions; maintain signed waivers; process and fulfill orders; operate, secure, and improve our services; comply with our legal obligations; and — where you have not opted out — send you marketing communications. We do not sell your personal information.

Where the GDPR or UK GDPR applies, we process personal data on the bases of: performance of a contract (for example, fulfilling an order); your consent (for example, marketing or non-essential cookies); our legitimate interests in operating and improving our business; and compliance with legal obligations. You may withdraw consent at any time.

Because we provide wellness — not medical — services, Metisine Health is not a HIPAA-covered entity, and the information you share with us is not “protected health information” under HIPAA. We nonetheless treat health-related details you choose to share (such as wellness contraindication answers) as sensitive and limit access to them.

When you sign a liability waiver, we store the signed record — including the typed signature, timestamp, and the IP address and device used — to maintain an accurate account of your acknowledgement. These records are kept private and accessed only as needed, and are retained for the period required to establish or defend legal claims.

We share information only with service providers that help us operate — for example, payment, email, hosting, and analytics providers — who are bound to protect it and use it only on our behalf. We may also disclose information when required by law or to protect our rights, and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information or share it for cross-context behavioral advertising.

We keep personal information only as long as needed for the purposes described in this policy or as required by law. Order and waiver records may be retained longer where necessary for accounting, warranty, or legal reasons. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information; to restrict or object to certain processing; and to withdraw consent. Residents of California and similar states may request that we disclose or delete personal information and may opt out of any “sale” or “sharing” — although we do not sell or share your information. We will not discriminate against you for exercising these rights. To make a request, contact us using the link below; we may need to verify your identity, and you may use an authorized agent where the law allows.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. No action is required on your part.

Our site and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We operate in the United States, and your information will be processed there. If you access our services from outside the United States, you understand that your information may be transferred to and processed in a country with different data-protection laws, with appropriate safeguards where required.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes will be communicated where appropriate. Your continued use of the site means you accept the updated policy.

Questions about this policy, or want to exercise a privacy right? Get in touch→