Refund Policy

All sales are final. Metisine Health does not accept returns or exchanges. Please review the product specifications, dimensions, placement requirements, included equipment, and order details before purchasing wellness equipment.

Damage that occurs during shipping is handled as a freight claim, not as a return. Report visible or concealed transit damage within seven (7) days of delivery and include clear photos of the packaging, equipment, shipping label, and damaged areas. Approved freight claims are resolved with replacement parts or replacement equipment, as appropriate, through the applicable warranty process.

Custom, configured, made-to-order, or specially sourced items are non-returnable and non-exchangeable.

This refund policy does not limit any written warranty that applies to the equipment. Warranty requests are reviewed under the applicable warranty terms and may result in repair or replacement rather than a refund.

Metisine Health provides equipment for general wellness use. Our products are not intended to diagnose, treat, cure, or prevent any disease, and nothing in this policy is medical advice.

If you need help confirming product fit, delivery requirements, or order details before purchase, contact our team→.